This blog is adapted from an interview with T5 co-founder Anna Broadhurst.
Weary of the words ‘digital transformation’? You’re not alone. Many organisations know that improvements are there for the taking, yet don’t know where to start and need a ‘partner-in-transformation’. Here, I unpack digital transformation and give you 3 key ingredients for the transformation magic sauce.
From process automation to full shifts to the cloud, my take on this is that truly digitally transformed organisations are ones that deliver better digital products to their customers. So customers, or end users must be at the centre of digital transformation – and you don’t need to be technical to understand your users. Technology is simply your enabler to deliver better experiences through digital. Every day you can see examples where the disruptors do this very well – think Monzo. They take a very lean approach to delivering value in slices, or what we might call increments, and then they iterate and improve. In this way, they test their market with new ideas, and they constantly do this. It’s a mindset of trying to understand the user more and more.
With the mindset of trying to understand the user, mapping out the value stream is the first step. This isn’t about working out what you can or can’t automate or about what you can cut out – it’s about aligning your teams and your organisation around value streams. This will minimise dependencies and create self-sufficient end-to-end teams. These cross-functional teams will have more focus, fewer handovers, silos are broken down and you will optimise the flow of value and reduce the gap between you and your customer.
This is about improving your ability to get value faster – by speeding up your releases. The outcome here is to get your new digital products live as quickly as possible, reducing your time-to-value gap. Ways of tackling this are shortening the lead time by automating processes or perhaps going right back to the start and thinking about this when you’re first building things: think about how you’re going to release a service rather than just building technology.
We don’t want ‘big bang’ huge releases. Even if you’re doing a large cloud migration project, you want to figure out how you can do that incrementally. That starts to de-risk the whole transformation, gets things live and allows you to learn really quickly. We lower risk by taking an incremental, iterative approach – breaking things down and trying to release value quickly. And that is what the disruptors do – and we can bring this philosophy to so many organisations.
A stellar example of all this is our work with the Cumberland Building Society. Our client Paul Halliday was pleased to report that as a result of working with us.
“Our fast-paced, full stack delivery teams now deliver innovative and iterative change at a far quicker cadence than we did previously.”
Let’s connect and see how we can help you achieve your vision.
Your privacy is important to us. It is T5 Digital’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://t5.digital/, and other sites we own and operate.
This policy is effective as of 27 May 2022 and was last updated on 27 May 2022.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Use a mobile device or web browser to access our content
Contact us via email, social media, or on any similar technologies
When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Anna Broadhurst
info@t5.digital
Introduction
By participating in the competition, you are agreeing to these competition terms and conditions.The competition is being run by T5 Digital.
Eligibility to Enter
The competition is open to entrants who are at least 18 years of age or older. T5 Digital employees and associates are excluded from the draw.
By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.
There is a limit of one entry per person and the competition is completely free to enter.
The Prize
The winning prize will be Bespoke Food and Drink Hamper.
The use of specific brands as prizes by T5 Digital does not imply any affiliation with or endorsement of such brands.
The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.
We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.
T5 Digital’s decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.
Winner Announcement
The winner will be chosen at random and notified via the email address provided on 14th March 2025.
T5 Digital will make two attempts to contact the winner via email.
If the winner does not respond to the emails informing them of their win within 14 days of the second email, they forfeit their right to the prize, and T5 Digital reserves the right to select and notify a new winner.
Delivery of the Prize
The winner will allow 14 days for the prize to be delivered; otherwise, alternative collection or delivery arrangements can be made through mutual agreement.
Data Protection and Publicity
You agree that any personal information that you provide when entering the competition will be used by T5 Digital for the purposes of administering the competition and for other purposes as specified in our Privacy Policy.
All entrants may request information on the winning participant by emailing info@t5.digital.
If requested by T5 Digital, the winner agrees to release their first name and place of employment to other competition participants.
The winner’s first name and country of residence will be announced on T5 Digital’s website and social media channels.
Limitation of Liability
T5 Digital accepts no liability for any damage, loss, injury, or disappointment suffered by entrants as a result of participating in the competition or being selected for a prize.
General
T5 Digital reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.
